Page 1 of 1

2dys ago sent email but still no answer (Pro) [Resolved]

Posted: June 2nd, 2018, 11:35
by Dam
Hello everyone,

I just wanted to purchase a Pro license, sent an email but still didn't received any answer.

Sorry if cluttering the forum, but wanted to be sure my mail has been received. Is anything I can do? I really can't wait to use the Pro version!

Anyway, thank you all for your hard work.

Cheers!

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 3rd, 2018, 11:56
by Martin
You should have received an answer via email. Maybe it got marked as spam by mistake?

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 3rd, 2018, 13:27
by Dam
Thanks for the answer, unfortunately no. there's nothing there either, triple checked since the first day.
I've checked also if the data I sent you were wrong but nope.

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 4th, 2018, 15:43
by Dam
Hello, I've just sent you another mail with a different email adress inside so you can try answering on that one.

Please let me know.


Regards,

Dam

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 6th, 2018, 17:11
by Dam
hmm... still no mail anywhere... any news?

Thank you

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 7th, 2018, 10:51
by Martin
We're looking into this, might be an issue with our mail server, but we're not sure yet.

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 7th, 2018, 13:43
by Luke777
Hi, same issue for me. From email address associated with this account.

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 8th, 2018, 18:16
by Luke777
Hey, Just wanted to bump this, incase the app is still supported. Sent 4 emails so far for the Pro version. Have sent a request from same email address this account is registered to.

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 9th, 2018, 12:50
by Martin
We've been having technical difficulties with our mail server. They should be resolved now, Tom will email you later today.

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 9th, 2018, 16:28
by Dam
Thank you, can't wait to put my mouse on it... asd

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 10th, 2018, 12:06
by Luke777
Hey, sorry about this, but I still haven't got an email back for the Pro version.

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 10th, 2018, 15:13
by Dam
Same here, still no mail...

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 10th, 2018, 22:06
by Martin
You should have received mails by now. Please post here if you didn't, we may have to try other means of communication then. Sorry for the inconvenience!

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 10th, 2018, 22:49
by Dam
Unfortunately not, sorry. Did you maybe tried also sending a mail to the second address I suggested you in my last mail?

Regards,

Dam

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 11th, 2018, 00:32
by Luke777
I've got nothing either. Do have a quick question. Does Resonic Pro let you extract sections from individual audio tracks in a multitrack wma file? Or when you are selecting sections to move to NLEs does it just select across all the audio tracks in a file?

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 11th, 2018, 17:49
by Luke777
Is there some other way can pay through and sort, I mean its 2018 there shouldn't be massive problems with sending and receiving emails.

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 11th, 2018, 21:36
by Tom
Hey guys, please have a look here: https://forums.resonic.at/viewtopic.php?f=5&t=525

Thanks for the patience, really, is all I can say.

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 12th, 2018, 12:19
by Dam
No problem, payement done, mail sent :)

Thank you.


Dam

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 14th, 2018, 11:34
by ebrunne
Its the same for me.

Thanx in advance.

Im total excited about resonicPlayer, was searching some weeks for that solution in the web. Great work!!

Erik

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: June 15th, 2018, 12:56
by ebrunne
Thank you Tom, email sent!

best regards,
Erik

Re: 2dys ago sent email but still no answr (Pro license requ

Posted: August 21st, 2018, 21:30
by Kuusniemi
I also have sent emails with my details but not sure if they have come through.